Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page explains how to reach the boxofficeflops.com team and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable way to contact us. Send your message to [email protected] and a member of our team will read it personally. We aim to reply within two working days, though this can stretch a little during busy periods.
To help us answer faster, it helps to include a few details in your message:
- The casino or page you are asking about — if your query relates to a specific offer, bonus or operator, name it so we can check the current information quickly.
- What kind of enquiry it is — a general question, a correction, feedback or a partnership enquiry all get handled a little differently.
- Any relevant screenshots or links — useful if you are flagging something that looks outdated, such as a bonus amount or a licence detail that may have changed.
What We Can and Can't Help With
We're a comparison and review site, not a casino operator, so there are some limits on what we can do. Here's a rough guide:
| You can ask us about | You'll need to contact the casino instead |
|---|---|
| Corrections to our reviews, ratings or comparison tables | Your account balance, deposits or withdrawals |
| Questions about how we assess licensing, payment methods or bonus terms | Bonus disputes or wagering requirement queries on an active account |
| Suggestions for casinos or topics you'd like us to cover | Identity verification (KYC) or document uploads |
| Feedback on the site, its content or its usability | Self-exclusion requests tied to a specific operator |
Because the casinos we review are offshore operators regulated in jurisdictions outside Australia, matters like withdrawals, account verification and bonus crediting sit with the casino's own support team, not with us. Each operator's contact details are usually listed on their site, and we link through to individual reviews — including our guide to Best Non GamStop Casinos 2026 — where relevant.
Common Reasons Readers Get in Touch
- Bonus and offer accuracy — welcome offers, free spins and wagering conditions change often, so if a figure on our site looks out of date, let us know so we can verify it.
- Licensing and regulation questions — if you're unsure what a casino's licensing jurisdiction means for you as an Australian player, we're happy to point you towards the information we publish on this.
- Payment method queries — questions about which Australian-friendly payment options, including AUD deposits, are typically supported across the casinos we compare.
- Responsible gambling — if you or someone close to you needs support around gambling, tell us in your message and we'll point you towards appropriate Australian responsible-gambling resources.
- General site feedback — anything from a broken link to a suggestion for a new comparison, we read it all.
How We Handle Your Message
Every email is read by a real person on our team — there's no automated reply standing in for an actual response. Once we've reviewed your message, we'll either answer directly, point you to the relevant page on the site, or, if it concerns an individual casino account, direct you to the right place to raise it.
We take accuracy seriously across everything we publish, from bonus terms to licensing details, and reader feedback plays a real part in keeping that information current. If something on the site doesn't match what you've experienced, we want to hear about it.
Before You Write In
A quick check can sometimes save you the wait: many common questions about how bonuses work, what to look for in a licence, or how deposits and withdrawals are typically handled are already covered across our reviews and guides. If you can't find what you need, that's exactly what this contact page is for — send us a message and we'll take it from there.